Warranty for O bag products
The Obag.al online store is the exclusive representative of the O bag brand on the territory of Albania. We do our best to make our customers satisfied not only with the products of the popular Italian brand but also with the quality of our service.
WARRANTY FOR ALL GROUPS OF GOODS EXTENDED IF:
- There is a manufacturing defect.
- There are deficiencies (product malfunctions) that have arisen through the fault of the manufacturer.
- The client presents the original sales receipt or document that replaces it, a correctly completed warranty card, and a defective product.
- The store has an identical product that can replace the faulty one. If there is no identical product, you will be offered an alternative option.
THE WARRANTY DOES NOT EXTEND IF:
- The product contains damage (external or internal) caused by any mechanical impact; the application of external force to parts of the product.
- Damage is present as a result of the ingress of dyes, harsh chemicals, and/or solvents into/on the product.
- The product has suffered from exposure to high temperatures and/or prolonged exposure to bright light (color fading).
- The product was used for other purposes and suffered a number of damages not related to warranty service.
- The product received a number of damages during wearing, not related to warranty service. ⠀
WARRANTY REPAIR IS NOT PRODUCED IN THE FOLLOWING CASES:
- Violation of the rules for using the product or using it for other purposes.
- Unauthorized attempt to repair the product.
- There are no documents confirming the fact of purchase and a warranty card.
- The product has received a number of damages that relate to the natural, physical wear and tear of the products over time.
- Attention! When buying a product / receiving it at the post office, the client is obliged to inspect it for defects (scratches, dents, abrasions, contamination associated with external influences on the product).
ADDITIONAL WARRANTIES FOR GROUPS OF GOODS ABOUT BAG
- All dials purchased in O bag stores in Albania, on the obag.al website are covered by the manufacturer’s warranty for 6 months from the date of purchase, not including the day of purchase.
- If the dial is defective, or a defect is found in its operation, you have the right to a free replacement of the defective part or the entire dial.
- The warranty does not apply if the protective outer glass (plastic plate) of the dial is broken and/or fell off, the product contains cracks, chips, scratches, surface changes, deformation of materials and parts.
- The warranty does not apply if the rules of interaction of the watch with water are violated. Water resistance of 3 ATM implies interaction with splashes and rain and no pressure on the mechanism. Water-resistance is maintained only as long as there are no mechanical damages or cracks on your watch. In the event of a strong blow to the watch or the formation of any kind of damage, we recommend that you avoid contact with the watch with water.
- The warranty does not apply if there is damage caused by the penetration of foreign objects, substances, or insects into the dial.
- The warranty for straps (watch bracelets) is 12 months from the date of purchase, excluding the day of purchase.
- Due to the nature of the materials from which the product is made (ethylene vinyl acetate and silicone) and the peculiarities of manufacturing, the edges of some straps, upon very close examination, may contain some unevenness. The color shown on the website may differ from the actual one. In these cases, the straps are not covered by the warranty.
- Straps with traces of mechanical damage (cuts, tears, punctures, cracks, etc.) are not covered by the warranty. The exception is the straps, which have torn clearly along the seam of the adhesion in the wrist area.
BATTERIES FOR THE WATCH
- The batteries are warranted for 90 days from the date of purchase, excluding the day of purchase.
- Batteries on watches that are tampered with are not covered by the warranty.
XL EXTRA LIGHT CASES AND FLIPS
- All XL Extralight cases and flips purchased in O bag stores in Albania, on the website www.obag.al are covered by a 12-month warranty from the date of purchase, including the day of purchase.
- The warranty does not apply if 1) the XL Extralight body or flip was deformed due to temperature changes (left in the car/trunk in the heat); 2) the XL Extralight body or flip was deformed due to overload; 3) in the process of wearing a light body / light flip colored dark clothes; 4) in the process of wearing, scratches were formed on the body or flip, caused by contact with sharp objects (keys, scissors, plastic cards). These are acceptable casting defects for XL Extralight housings/flips. We recommend that you treat this material with care!