Terms and Conditions



Thank you for choosing to use obag.al and our services. We will refer to it as ” Services”.

We have added these terms of use (referred to as ” Terms “) so that you become familiar with the rules that define our relationship with you. Although we tried to make this regulation more understandable, you will also find legal terms. The reason for their use is that they form the articles of the legal contract between you and O bag  Albania, so we suggest you read them carefully. By utilizing our services, you agree and undertake to fully respect your obligations under these Terms, otherwise, we kindly ask you not to use our services. In the context of these Terms, the terms “You” or “user” or “buyer” mean the entity or individual using our services, while “WE” or “our” or “O BAG ALBANIA” means O bag Albania, and “parties” mean YOU and O BAG ALBANIA.


Please read the Privacy Policy published on our website at obag.al. Privacy Policy is an integral and indivisible part of the Terms


We are committed to protecting copyrights and we commit ourselves to fully respect these rights.

All content included, made available, or posted through any of our services, such as but not limited to: any text, graphics, logos, images, audio clips, digital downloads, aggregated data, and/or software are our property, or our contractors, and are protected by the copyright law of the Republic of Albania, the laws where it operates or exercises O BAG ALBANIA activity and international copyright law. If during the use of our services note that any copyright is violated, please do not hesitate to contact us through the contact details published on our website.


Our trademark is protected by law. No physical or legal person, during their trading activities, can use any sign that is substantially identical or similar to our trademark. Unauthorized use of a trademark is considered a violation of property rights over a registered trademark.


Content of others 

In our services, a part of the content comes from users, publishers, and third parties. Although we try to review content from time to time, we do not do this for all sites, and as a result, we cannot and do not want to take responsibility for any content that comes from others through our services.

Electronic Communication

You agree to communicate with us electronically, via e-mail, texts, notices, messages, or through other services. You can save copies of these communications for your needs. You agree that all agreements, notices, disclosures, and other communications we offer to you electronically are valid and complete and are equivalent to written communications.

Your account 

If you open an account with us, you can access all of our services, but you are responsible for maintaining your account and password confidentiality and agree to accept responsibility for all activities that are made under your account and password. To purchase products through obag.al you must be a registered user. If you do not have an account, please register.

Modification of services

We reserve the right at any time and without prior notice to modify, correct, limit or terminate temporarily or ultimately any of the services or parts of these services, or part of the functions of these services, including any applications launched. In addition, we reserve the right to introduce or introduce features or new applications to improve our services.

Product description

We try to be as accurate as possible in the information we present, however, we cannot guarantee that descriptions of products or other product content on our websites including obag.al are accurate, complete, current, or error-free. If a product purchased by you essentially differs from the product listed on the obag.al website, you have the option to return the product.


Buying a product 

You can buy the products listed on our website by choosing the item you want to buy and ship to the basket (by clicking the “Add to basket” button). Once you have finished selecting items, the value of your order (order) and the number of items ordered are displayed. Then proceed with the purchase process, following the steps below. Once you complete the process, you will receive an email confirming that your order has been successfully received.

We urge you to make sure that your information is accurate, up-to-date, complete, and complete before making any purchase order or transaction. We are not responsible for any loss that may be due to inaccurate or incomplete information.

We advise you to make sure that you have enough funds in your bank account before you process your purchase transaction, have enough credit limit on your transaction processing credit or have enough cash payments.

To avoid any damage from the wrong order we ask you to make sure that you are not making a wrong order before purchasing the transaction. Errors in order processing are your responsibility and we cannot take any responsibility.

All items purchased at Us are delivered through a delivery contract. This means that the risk of loss or damage to items will pass to you immediately after handing them over to us.


Returns and Refunds

Items that essentially do not match the specifications, design, description of the ordered product, you have the right to return, replace, or reimburse for them until we have warned you in advance. The item that you return is considered accepted by us only when the item is delivered to our special center for returned items.


Rejection or cancellation of a transaction

O BAG ALBANIA reserves the right at any time, under its free will, to refuse or cancel an online transaction for whatever reason. Some situations that may result in an online transaction being rejected or revoked include allegations of fraud with a credit or debit card when there is reason to believe that the online transaction is unauthorized, violates any law, rule, or regulation. O BAG ALBANIA can at any time request verification or additional information about any online transaction.

Taxes and Customs Charges 

The price of the products listed on our website includes customs and VAT, however, before processing the order, please read the order details carefully. In cases where no other customs duties or charges or other charges imposed by law are included in the price of the product then you are obliged that besides the buying price of the product you will pay all other taxes and charges (applicable to external purchases).

Customer Care 

Customer Care is of particular importance to us. If you need assistance or assistance in processing any transaction, tracking your order, or other, you have the option to connect directly to us.

Filling-Changes in conditions 

We continuously improve existing services and offer new services. This means we can add new functionalities, products or services, or stop them. We can take any action at any time and we may not be able to let you know in advance

We hope you will always use our services forever; however, you can terminate the relationship by deleting your account.

At the same time, we can conclude our contract at any time, for whatever reason, without prior notice. This means that we can put additional restrictions on your use of services, or do not offer our services. For example. We may deactivate your account because of not using the service for a long time.


Any dispute, disagreement, or claim arising out of or in connection with these Terms, including the violation, termination, or non-validity of these Terms, shall be settled by arbitration within the American Chamber of Commerce in Albania, in accordance with Applicable Laws of the Republic of Albania.