Privacy Policy

O BAG Albania offers Internet-based services that facilitate life in the digital era. You can search or browse various information, post announcements, make purchases, or communicate through our services, all of which make us very proud and happy.

When you use our services, you share some information with us. Your privacy is extremely important to us. In response to the new Data Protection Rule (GDPR), which enters into force in the European Union on May 25, 2018, we have begun to extend our Terms of Service and Privacy Policy. Although this regulation only applies to citizens in the European Union, we have started applying these updates globally, including Kosovo and Albania.

We are committed to respecting and protecting your privacy. Any questions you have regarding privacy policies please do not hesitate to contact us.

These policies governing the procedures and security measures for data collection are in accordance with applicable law.


Please read the Privacy Policy published on our website at Privacy Policy is an integral and indivisible part of the Terms

Definition of terms

In the context of this Privacy Policy the term “O BAG ALBANIA” or the term “WE” means By Franceska ltd. (with all branches and subordinate companies).

Where the term “You” is used depending on the context used, but not limited to: users, buyers, contractors, and consumers, or others who directly or indirectly use or use any O BAG ALBANIA service.

This policy applies to any product, application, instrument, website, or other services (collectively referred to as “Services”) that are launched, administered, or owned by O BAG  Albania.

By using or using our services and/or registering to create a new account, you agree to and agree to the terms and conditions of this Privacy Policy, authorize O BAG ALBANIA to make the collection, processing, use, transfer, disclosure, preserving, and protecting your personal information as specified in this Privacy Policy and applicable laws. If you do not provide or provide the information we are looking for, we may not be able to offer all our services to you.

Updates and amendments

We may supplement and amend this Privacy Policy at any time by updating the additions and changes to our website.

In addition, if the amendments to the Privacy Policy are of a fundamental nature, your disagreement may lead to termination of the contractual relationship with you.

Collection of Personal Data

We can collect your personal information and information (including various devices) when you:

  • Use our services;
  • Sign up for opening an account at us;
  • Update or add personal data to your account;
  • Correspond to us about our services, and;
  • Other cases may be specified below in this Privacy Policy.

The personal information we collect can include:

The information you provide to us, such as:

  • Identifying information such as name and surname, address, phone number, password, or e-mail address when you register for an account with us.
  • The other content you generate or is related to your account (such as adding an item to the basket).
  • Your billing address or billing address information and other information you use to purchase any product or service.
  • In some cases, when you use our services, you can provide personal information such as age, gender, interests, experience, education, and preferences.
  • Additional information is required or authorized by applicable laws to collect and process for identifying and verifying the information we have collected from you.

Automatic data

  • Information related to your interaction with our services;
  • Your marketing, advertising, and communication preferences with us. This information we receive from the devices you use when using our services, sign up for an account, update or add information to your account, participate in discussions or chat, or when you correspond to us about our services. This information includes the following: Your device ID or unique identifier number and device type, operating system, or the like.
  • Information about geographic location, IP address, or other device notes.
  • Computer information, such as your site viewing statistics, traffic to or from certain sites, links, URL references, your IP addresses, your browsing history, or your login information on our websites, or our partners.
  • Search terms or filters used.

Data using cookies

A cookie is a standard file that is placed on your computer or device. We may use cookies or similar technology to collect information about the sites you see, the links you click, and other actions you take in our services, within our advertising or email content to offer services as relevant. Although most Internet browsers automatically accept cookies, they also offer the ability to receive, notify, or refuse them when they try to put them on a computer or device. However, some of our services may not work properly if you reject cookies. When your web browser lets you set cookies, we also use cookies for session maintenance and ongoing cookies, so we can better understand how to interact with our services, such as providing account security, content customization that we include including advertising or maintaining your preferences.


How we use cookies

O BAG  Albania uses Cookies to make its services simple and efficient for users viewing the pages of O BAG  Albania Users viewing the website of O BAG  Albania will see that minimal amounts of information are downloaded onto the devices in use – whether they are computers or mobile devices – in small text files called “cookies” saved in the directories used by the User’s web browser.
There are various kinds of cookies, some ensure more efficient use of the Website, while others are used to enable specific functions.

A detailed analysis of our cookies will show that they are used to:

  • save inserted preferences;
  • avoid inserting the same information several times while browsing the website, such as the username and password;
  • analyses the use of services and content provided by O BAG Albania to improve the browsing experience and services provided;

Types of cookies used by O BAG  Albania

Here below are the various kinds of cookies used by O BAG  Albania according to their purpose:

Technical Cookies

This kind of cookie ensures specific sections of the O BAG  Albania Website work correctly.

There are persistent and session cookies:

  • persistent cookies: once you close the browser they are not destroyed and remain in place up to a preset expiry date;
  • session cookies: they are destroyed when you close the browser.


These cookies are always sent by our domain and are necessary to display the website correctly. In relation to the technical services provided, they will therefore always be used and sent, unless users change their browser settings (thereby affecting the display of the website’s pages).

Analytical cookies

Cookies falling under this category will be used to collect information about using the website. O BAG  Albania. will use this information for anonymous statistical analyses to improve the use of the Website and ensure the content is more interesting and relevant according to users’ preferences.
This kind of cookie collects anonymous data about user activity and how users get to the Website.
Analytical cookies are sent by the Website itself or by third-party domains.

Cookies analyzing third-party services

These cookies are used to anonymously collect information about how the users use the Website, such as visited pages, how long the pages were visited, source of traffic origin, geographical area, age, gender, and interests for marketing campaigns. These cookies are sent by third-party domains.

Cookies to integrate third-party products and software functions

This kind of cookie embeds functions developed by third parties in the pages of the O BAG  Albania website, such as the icons and preferences expressed on social networks, to share the content of the Website or use third-party software services like the software to generate maps and additional software offering extra services).
These cookies are sent by third-party domains and partner websites offering their functions on the pages of the O BAG  Albania website.


Profiling cookies

These are cookies required to create user profiles to send advertising according to the preferences shown by the user on the pages of O BAG  Albania’s website.

According to current regulations, is not required to ask for approval for technical cookies and analytical cookies, as they are necessary to provide the services requested.

For all other kinds of cookies, Users can express their consent in one of the following ways:

  • With specific configurations of the browser used or of the relative programs used to browse through the pages of the Website;
  • By changing the settings relating to the use of third-party services.


Both solutions might prevent users from using or displaying parts of O BAG  Albania’s website.

Third-party websites and services

The Website might contain links to other Websites that have their own privacy policy, which can differ from the one adopted by the SEO positioning and therefore is not responsible for these websites.

Data for payment processing

  • We do not collect, store, or process the bank card details with which the payment may be made. In cases where payment processing is carried out by third parties, the terms and policies of third parties apply.
  • Reason for collection and use

We use and store your personal information collected by you for the following purposes:

  • Your authentication for secure access to our services;
  • Provide personalized and relevant services;
  • To improve our services to you;
  • Contact you about your account, such as sending emails to verify accounts by email or SMS, or to give you an answer when you contact us.
  • Personalizing our advertising and communications for marketing purposes;
  • Prevent, detect, reduce, and investigate fraudulent and illegal activity
  • To be technically able to serve you, as well as to test algorithms, improve your experience, and display ads as relevant

How do we store the collected data?

We keep your personal information if necessary and are important for our service delivery, in accordance with applicable laws. In addition, we may retain your personal information even after you close your account to prevent fraud, collect any outstanding debt, resolve disputes, enforce our Terms of Use agreement, assist any investigation, and take other actions permitted or required by applicable laws.

In cases where it is no longer necessary for us to keep your personal information or when the purpose for which your personal information is collected or stored is done, we safely dispose of it in accordance with national privacy laws and protection of personal data and our internal policies.

The information we share

We do not sell your data. We use your data to better serve you and to show the ads that we think will be like by you.

Service Providers

We use service providers to perform functions and provide services in the places where we operate. For example, we use different third-party services that help us operate our services such as hosting our servers or apps or help us understand the use of our services, such as Google Analytics or Hotjar. We share payment information with service providers to process payments, detain, detect or investigate fraud or prohibited activities, assist in solving disputes such as asset repossession or subsequent collection, and other issues of debit or credit card acceptance.

Law and Public Interest

By not containing anything that is contrary to this privacy policy or the controls we may otherwise offer to you, we store, use, or disclose your personal data if we believe that they are reasonably necessary to be in compliance by law, regulatory processes, or governmental demands; to protect the security of any person, to protect the security and integrity of our platform, including assistance to prevent spam, abuse, or unauthorized actions in our services, or to explain why we have removed account content from services our; to address fraud, security issues or technical issues; or to protect our rights or property of those who use our services. However, nothing in this privacy policy is intended to limit you to legal protection or objection that you may have against third parties, including government requests for disclosure of personal data.

How can you check the data shared with us?

You check the data you share with us. At any time, you can visit “My Account” where you will have all your personal data available, the possibilities to restrict, delete or correct the data, consent given or removed your prior consent, or deactivate your account. We also allow your data to be easily transmitted, allowing you to download them, or easily contact us.


Change of Ownership

In the event of merging, purchasing, or selling from or in another company, we may share your personal information with the new combined entity in accordance with our standards set forth in this Privacy Policy. If such a thing happens, we will require that the new combined entity strictly enforce this Privacy Policy with respect to your personal information.


We protect your data by using high technical and administrative security measures to minimize the risk of any loss, misuse, unauthorized access, disclosure, and alteration. Some of the safeguards we use are firewalls and data encryption and high levels of control and authorization for access to your personal information. If you believe your account has been abused, please contact us directly by email at

Third-Party Privacy Practices

This Privacy Policy only addresses the processing, use, transfer, disclosure, and retention of the personal information we collect from you. If you disclose your personal information to others, or if you are directed to a third-party website, their policies, practices, and privacy notices will apply.

We encourage you to carefully evaluate your privacy and security policies prior to entering a transaction or before disclosing your personal information with your trading partner.

Suggestions and Complaints

If you have any questions, suggestions, or complaints about this Privacy Policy, or about your privacy and privacy protection, you can contact us by email at

Children and our services

Our services are not for children under the age of 13 and you cannot use our services if you are 13 years of age. For some services, you must be over 16 years of age.